Returns and Refunds Policy
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At SW Designs, I want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review my Returns and Refunds Policy below:
1. Returns
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Eligibility: Items can be returned within 14 days of receipt. To be eligible for a return, the item must be in the same condition that you received it.
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Process: To initiate a return, please contact me with your full name and the name of the item you wish to return. I will provide you with return instructions and a return authorization.
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Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the return is a result of my error. I recommend using a trackable shipping service or purchasing shipping insurance for returns, as I cannot guarantee that I will receive your returned item.
2. Refunds
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Processing Time: Once I receive your returned item, I will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed and applied to your original payment method within 7-10 business days.
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Partial Refunds: Partial refunds may be issued for items that are not returned in their original condition, are damaged, or are missing parts not due to my error.
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Non-Refundable Items: Certain items, such as customized or personalized products, may not be eligible for return or refund. This will be clearly indicated in the product description.
3. Exchanges
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Policy: I do not offer exchanges. If you would like a different item, please return the original item and place a new order.
4. Defective or Incorrect Items:
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Report Issues: If you receive a defective or incorrect item, please contact me within 7 days of receipt. I will provide instructions for returning the item and offer a replacement or refund at no additional cost to you once I have received your item.
5. Handmade and Colour Variations:
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Please note that due to the handmade nature of my items, they may not be perfect, and slight imperfections are to be expected. Additionally, colours may appear different to a person due to lighting and camera settings. The item you receive may not be the exact colour as seen in the product photos.
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Contact Information:
For any questions or to request a return, please contact me at hiswdesigns@gmail.com or through my Contact page. Provide your full name and the name of the item you wish to return.